Website Terms of Service

1. Acceptance of Terms

Welcome to Access Path Management, LLC d/b/a ProviderNotes.com (the "Company", "we", "us", or "our"). By accessing or using our website, online intake forms, scheduling tools, and related services (collectively, the "Services"), you agree to these Terms of Service (this "Agreement"). If you do not agree, do not use the Services.

2. Service States; Location Requirement; Eligibility

The Services are offered only to individuals who are physically located in a state in which the applicable clinician is licensed and in which we have made the Services available (each, a "Service State"). The current Service States are listed in Exhibit A below. You must be physically located in a Service State at the time you access the Services and at the time any telehealth encounter occurs.

By using the Services, you represent and warrant that (a) you are physically located in a Service State; (b) you will truthfully confirm your location when prompted; and (c) you are at least 18 years old. We do not provide Services to individuals under the age of 18. We may use technical tools (including IP address or other location indicators) to help determine your location. If you are not located in a Service State, you may not use the Services for clinical services, and we may decline or terminate the encounter.

3. Description of Services; Synchronous Encounter Requirement

The Services include (a) an online intake form and related communications and (b) a real-time (synchronous) telehealth encounter with a clinician, which together may support the clinician's professional assessment. Our primary service offering may include evaluation for medical certifications, accommodation letters, and, where clinically appropriate, recommendations related to lifestyle or equipment. We do not operate as an asynchronous or automated letter service.

4. Privacy Policy

Your use of the Services is governed by our Website Privacy Policy, which is incorporated by reference. The Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website (the "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information. If there is any conflict between this Agreement and the Privacy Policy with respect to privacy or data security matters, the Privacy Policy will control.

5. Telehealth Consent

By using the Services, you expressly consent to the delivery of healthcare services via telehealth technologies as permitted by applicable law in the Service State where you are located. You understand that telehealth involves the use of electronic communications to enable clinicians to evaluate, diagnose, consult, and treat patients remotely. You acknowledge and agree that:

• Telehealth may not be as complete as in-person care in certain situations;
• There are potential risks to telehealth, including interruptions, unauthorized access, or technical difficulties. Telehealth encounters will not be recorded by the Company without your separate written consent. You agree not to record any telehealth encounter without the clinician's prior written consent;
• You may withdraw your consent to telehealth at any time prior to or during a telehealth encounter, subject to applicable law;
• If the clinician determines that telehealth is not appropriate for your situation, you may be referred for in-person care or the encounter may be ended.

6. Medical Certifications and Letters — Clinical Opinion; No Guarantees

If a clinician issues a medical certification, accommodation letter, or similar document (collectively, a "Letter"), it is a clinical opinion based on the information you provide and the synchronous telehealth encounter. You understand and agree:

• A Letter is not a guarantee that any government agency, employer, school, testing entity, landlord, or other third party will accept it or grant any benefit, accommodation, or permit;
• A Letter reflects clinical judgment and is not a legal opinion, employment decision, school decision, or certification of eligibility under any statute, policy, or plan;
• We may decline to issue a Letter if, in the clinician's professional judgment, a Letter is not clinically indicated or the information provided is incomplete or inconsistent;
• You are responsible for providing accurate and complete information, and any Letter may be limited, qualified, or withdrawn if new information materially affects the clinical assessment;
• For Florida disabled parking permit certifications specifically: the Company completes the medical certification only. The placard itself is issued by the Florida Department of Highway Safety and Motor Vehicles through your county tax collector or authorized tag agency. You are responsible for submitting the completed form and obtaining the placard. The Company does not file applications or issue placards.

7. Equipment / Lifestyle Recommendations; Tax and Reimbursement Disclaimer

If the clinician provides any recommendation relating to equipment or lifestyle-related items, you acknowledge that the recommendation is a clinical opinion only. We do not provide tax advice and do not represent or guarantee that any item or service qualifies for any tax benefit, HSA/FSA reimbursement, or other reimbursement. You assume sole responsibility for any tax consequences, reimbursement decisions, and related compliance obligations.

8. Cash-Pay Only; Insurance Non-Submission

The Services are offered on a cash-pay basis only. The Company does not participate in, and has opted out of (or is otherwise not enrolled in), Medicare, Medicaid, Tricare, or other governmental payor programs to the extent permitted by applicable law. By using the Services, you agree that neither you nor anyone acting on your behalf will submit any claim, request for reimbursement, or appeal to any commercial insurer or private payor for Services provided by the Company or the clinician through the Services. Any submission to governmental payors is subject to applicable federal and state law.

9. Fees, Payment, and Refunds

Fees for the Services are disclosed prior to purchase and are subject to change. The current fee for a Florida disabled parking permit medical certification evaluation is $119. Fees cover the clinician's review, analysis, and telehealth encounter regardless of whether a Letter is issued. All fees must be paid in advance, and are charged at the time of booking the telehealth encounter. Our refund policy is incorporated by reference and available at https://providernotes.com/legal/refund-policy.html.

10. Medical Disclaimer; No Emergency Services

The Services are not emergency medical services. If you believe you are experiencing a medical emergency, call 911 or go to the nearest emergency facility immediately. Information provided on the Website is for general informational purposes only and is not medical advice.

11. User Responsibilities

You agree to provide accurate, current, and complete information, maintain the confidentiality of your account credentials, and comply with all applicable local, state, national, and international laws. You may not misuse the Services, submit false information, or interfere with the operation or security of the Website. Without limiting the foregoing, you agree that you will not: (a) use the Website for any unlawful purpose or in violation of any applicable law or regulation; (b) post or transmit any material that is unlawful, obscene, defamatory, threatening, harassing, abusive, hateful, or harmful to any person or entity; (c) attempt to disable, "hack," or otherwise interfere with the proper functioning of the Website; (d) attempt to probe, scan, or test the vulnerability of any system or network, or breach security or authentication measures without authorization; (e) use any scraper, crawler, spider, robot, or other automated means to access or copy data on the Website or bypass any measures we use to restrict access; (f) impersonate any person or entity or otherwise misrepresent your identity or affiliation; or (g) use the Website to distribute advertising or other unsolicited material to any third party. Violations of system or network security may result in civil or criminal liability. We reserve the right to investigate occurrences that may involve such violations and to cooperate with law enforcement authorities in prosecuting users involved in such violations. Your access to the Website may be revoked by us at any time, with or without cause.

12. Governing Law; Dispute Resolution

This Agreement is governed by the laws of the State of Florida, without regard to conflict of laws principles, except to the extent the laws of the Service State where you are located require otherwise with respect to professional services. Any dispute arising out of or relating to this Agreement or the Services shall be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, in Florida, unless prohibited by applicable law. You waive the right to a jury trial and the right to participate in any class action, class arbitration, collective action, or representative proceeding.

13. Changes; Multi-State Expansion

We may update these Terms and/or the list of Service States in Exhibit A from time to time. We will provide reasonable advance notice of material changes (such as by email or prominent posting on the Website) before they take effect. The Effective Date above indicates when these Terms were last revised. Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

14. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its officers, members, managers, employees, contractors, clinicians, agents, successors, and assigns from and against any damages, losses, liabilities, judgments, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your breach of this Agreement or any applicable law; (b) any information or content you submit to or through the Services; (c) your use of or access to the Services; (d) access to the Services by anyone using your account credentials; or (e) any other actions taken by you in connection with the Services.

15. Intellectual Property

The Company name, logos, and all content and design elements on the Website are protected by applicable U.S. copyright, trademark, and other intellectual property laws. You may not copy, reproduce, republish, upload, post, display, transmit, or frame any such materials without our prior written consent, except that you may view, download, display, and print a single copy of materials for your personal, non-commercial use only, provided that you do not alter or modify the materials, you include all applicable notices and disclaimers, and you do not use the materials in any way that suggests an association with the Company. Nothing in this Agreement transfers title to any intellectual property to you.

16. Disclaimers

THE WEBSITE AND SERVICES, AND ALL CONTENT AND INFORMATION PROVIDED THEREIN, ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND. THE COMPANY MAKES NO EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS, OR ENDORSEMENTS, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THE COMPANY DOES NOT GUARANTEE THAT USE OF THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM TECHNOLOGICAL DIFFICULTIES INCLUDING DOWNTIME, SERVICE DISRUPTIONS, VIRUSES, OR UNAUTHORIZED THIRD-PARTY ACCESS. YOU ARE RESPONSIBLE FOR IMPLEMENTING SUFFICIENT PROCEDURES TO SATISFY YOUR REQUIREMENTS FOR DATA ACCURACY. SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

17. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY OR ITS OFFICERS, MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, CLINICIANS, OR AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER MONETARY OR NON-MONETARY DAMAGES, FEES, FINES, PENALTIES, OR LIABILITIES ARISING OUT OF OR RELATING IN ANY WAY TO THIS AGREEMENT, THE SERVICES, THE WEBSITE, OR ANY CONTENT OR INFORMATION PROVIDED HEREIN. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE WEBSITE OR SERVICES IS TO DISCONTINUE USE OF THE SERVICES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

18. Third-Party Links

The Website may contain links to websites or resources operated by third parties ("Third-Party Sites"). These links are provided for your convenience only and do not constitute sponsorship, endorsement, approval, or any responsibility by the Company for any Third-Party Site or its content. The Company makes no representation or warranty as to the accuracy, quality, functionality, or fitness for any purpose of any Third-Party Site or any products or services offered thereon. The terms of use and privacy policies of Third-Party Sites may differ substantially from this Agreement. You should review the applicable terms and policies for any Third-Party Sites you visit.

19. Contact Information

Exhibit A — Service States

Current Service States (as of the Effective Date):

• Florida (Launch State)

Additional states will be added here as the Company expands, only after appropriate clinician licensure and operational readiness.